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Job Posting-Membership Representative

The Stamford Family YMCA is seeking part-time experienced and energetic applicants who will provide excellent, friendly and courteous customer service to Members, guests, and program participants in an expedient and accurate manner. In addition, our Membership service representatives control and monitor access to the YMCA facility. Under the direct supervision of the Membership Director you are responsible for working directly with children, Members and other adults/youth. You play an integral role in the operation of the Y facility. The staff at all times is representative of the philosophy, mission and goal of the YMCA. Staff must strive to work cooperatively with fellow employees to achieve the goals and objectives of the YMCA, approximately 20 hours per week. Applicants must have open availability:

Monday – Thursday 4:45am-10pm
Friday 4:45am – 9pm
Saturday 7:45am-5pm
Sunday 7:45am-4pm
Holidays

Responsibilities

  • Greet Members, guests, and program participants
  • Answer telephones and professionally give information concerning the YMCA
  • Sell Memberships, input and update Membership data, activate Membership ID cards
  • Process program registrations
  • Troubleshoot Member and customer issues
  • Make copies, take payments, support back office functions and maintain a clean workspace and supplies
  • Attend all staff meetings and any requested trainings
  • Support fundraising, marketing and promotional efforts

Qualifications

High School diploma or equivalent
Two years of experience in customer service field
Must have solid computer skills and the ability to learn new software
Typing skills of 50 wpm or above
Excellent communication and customer service skills
Sales experience a plus
Bi-lingual (English/Spanish) a plus
Job Type: Part-time

Salary: $10.10 /hour – $11.00 /hour

Job Type: Part-time

Apply To:

Daniel Reyes Membership/Programs Director

daniel@stamfordymca.org

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